Role: Content Producer/UX Writer
Rogers Digital is the digital division of Rogers Communications, one of Canada’s largest telecom service providers. As a content producer and UX writer, I worked closely with UX, research, accessibility and analytics teams to create and design user-focused content for Rogers’ digital properties. I also crafted user journeys, interface copies, and support-based content for various platforms, including mobile apps.
Landing Pages
Landing pages for various Rogers and Fido's products, services, and support topics.
Mobile Apps
MyRogers App - Connected Car & Pet Tracker
The user flow and UX copies for using MyRogers App to access smart car and pet tracker functions.
MyRogers App - Account Recovery
The user flow and UX copies for recovering account username and password through MyRogers App on both iOS and Android devices. (Includes error scenarios)
Fido My Account App - Change Existing Plan
The user flow and UX copies for using Fido My Account App to change current mobile plan.
My Account App - Account Reset & Recovery
The user flow and UX copies for recovering account username and password through My Account App on both iOS and Android devices. (Includes error scenarios)
Videos
By working with production teams and agencies, I generated tutorial videos and scripts for YouTube channels.
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How to Optimize your Fido Internet Speed and WiFi Signal
Click View More to see the script for this video.
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How to Setup and Use Apps on Ignite SmartStream
Click View More to see the script for this video.
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How to use Netflix on Ignite SmartStream
Click View More to see the script for this video.
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How to Search Using your SmartStream Voice Remote
Click View More to see the script for this video.
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Technical Writing
User guides and technical support articles for Rogers’ technology-based products.
Copy Deck PDFs (opens up in browser)
Copy decks for the samples above can be viewed here, including UX/SEO/Accessibility elements: